FAQ - Frequently Asked Questions

1. What is a watch winder and why do I need one?

A watch winder is an accessory designed to keep automatic watches moving when they are not being worn. It keeps the watch on time and preserves the internal lubrication of the movement. Watch winders are particularly useful for collectors who own several watches and do not wear them all regularly.

2. How do your watch winders work?

Our watch winders are fitted with ultra-quiet motors that imitate the natural movement of the wrist, ensuring your watch stays wound and ready to wear. They are programmed with several rotation modes to suit the specific needs of different watch movements.

3. Which types of watches are compatible with your watch winders?

Our watch winders are compatible with the majority of automatic watches, including those from luxury brands such as Rolex, Omega, Patek Philippe, and many others. Thanks to customisable rotation settings, our watch winders can adapt to the different rotation requirements of each watch.

4. What other watch accessories do you offer?

We also offer a range of luxury watch accessories, including:

• Watch boxes : Ideal for storing and displaying your watches, made from high-quality materials with a soft interior to protect your watches.
• Watch safes : Offer maximum security for your watches and precious jewellery, fitted with fingerprint locks and built-in watch winders.
• Travel watch cases : Perfect for protecting your watches on the move, made from high-quality vegan leather with soft interior protection.

5. How do I choose the right watch box?

To choose the ideal watch box, consider the size of your collection, the type of watches you own, and where you would like to place it. Our watch boxes are available in different sizes and finishes to suit your needs and your style.

6. Why choose a watch safe?

Our watch safes are designed to offer maximum security while preserving the value of your watches and jewellery. They are fitted with built-in watch winders and advanced locking systems to protect your valuables, whether at home or in the office.

7. What are the delivery options and lead times?

We offer free delivery in under 10 days thanks to our partnerships with DHL, UPS, and Colissimo. For those who would like to receive their order faster, an option of express delivery in under 6 days is also available.

8. What is your returns policy?

We offer a "Money-Back Guarantee" within 30 days. If you are not completely satisfied with your purchase, you can return it to us within 30 days of receipt for a full refund. Items must be returned in their original condition and original packaging.

9. How long is the warranty on your products?

All our products are covered by a 2-year manufacturer's warranty. This warranty covers manufacturing and material defects. If your product has a problem covered by the warranty, we will repair or replace it free of charge.

10. How can I contact your customer service?

Our team is available Monday to Friday, 9am to 6pm. You can contact us by email at Contact@Atelier-Cohen-Dubois.fr or by phone on +34 653 566 116. We are here to help with all your questions or concerns.

12. How do I return an item?

To return an item, contact our customer service by email at Contact@Atelier-Cohen-Dubois.fr or by phone on +34 653 566 116. We will provide you with detailed instructions for the return process.