FAQ
FAQ - Frequently Asked Questions
1. What is a watch winder and why do I need one?
A watch winder is an accessory designed to keep automatic watches moving when they are not being worn. This helps keep the watch on time and preserves the internal lubrication of the movements. Watch winders are especially useful for collectors who own multiple watches and do not wear them all regularly.
2. How do your watch winders work?
Our watch winders feature ultra-quiet German motors that mimic the natural movement of the wrist, ensuring your watch stays wound and ready to use. They are programmed with multiple rotation modes to accommodate the specific needs of different watch movements.
3. What types of watches are compatible with your winders?
Our watch winders are compatible with most automatic watches, including luxury brands like Rolex, Omega, Patek Philippe, and more. With customizable rotation settings, our watch winders can accommodate the different rotation requirements of each watch.
4. What other watch accessories do you offer?
We also offer a range of luxury watch accessories including:
- Watch Boxes : Ideal for storing and displaying your watches, made from high quality materials with a soft interior to protect your watches.
- Watch Safes : Provide maximum security for your precious watches and jewelry, equipped with fingerprint locking systems and integrated winders.
- Travel Watch Cases : Perfect for protecting your watches while traveling, made of high quality vegan leather with soft interior protection.
5. How to choose the right watch box?
To choose the perfect watch box, consider the size of your collection, the type of watches you own, and where you want to place it. Our watch boxes are available in different sizes and finishes to fit your needs and style.
6. Why choose a watch safe?
Our watch safes are designed to provide maximum security while preserving the value of your watches and jewelry. They feature built-in winders and advanced locking systems to ensure the protection of your valuable possessions, whether at home or in the office.
7. What are the delivery options and delivery times?
We offer free shipping in less than 10 days thanks to our partnerships with DHL, UPS, and Colissimo . For those who wish to receive their order faster, an express delivery option in less than 6 days is also available.
8. What is your return policy?
We offer a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund. Items must be returned in their original condition and in their original packaging.
9. How long is the warranty on your products?
All our products are covered by a 2-year manufacturer warranty . This warranty covers manufacturing and material defects. If your product has a problem covered by the warranty, we will repair or replace it free of charge.
10. How can I contact your customer service?
Our team is available Monday to Friday, 9am to 6pm . You can contact us by email at Contact@Atelier-Cohen-Dubois.fr or by phone at +34 653 566 116. We are here to help you with any questions or concerns you may have.
11. Do you offer repair or maintenance services?
Yes, we offer repair and maintenance services for all our products. For more details, please contact our customer service. We are committed to keeping our products in perfect working order to ensure your continued satisfaction.
12. How do I return an item?
To return an item, contact our customer service by email at Contact@Atelier-Cohen-Dubois.fr or by phone at +34 653 566 116. We will provide you with detailed instructions for the return process.
