Warranty & Returns Page – Atelier-Cohen-Dubois
Welcome to our page dedicated to warranty and after-sales service.
This page aims to guide you through activating your warranty, reporting a potential problem, or requesting a product return.
Our team is available to provide you with prompt, clear, and efficient support.
By filling out the form below, you can:
- Activate your warranty,
- Report a malfunction,
- Request an exchange or return,
- Contact our customer service directly.
Warranty Limitations
Our warranty covers any manufacturing defect or original malfunction.
However, it does not cover:
• Damage caused by misuse, dropping, or modification of the product.
• Normal wear and tear from daily use (scratches, minor marks, etc.).
Procedure
In order to process your request as quickly as possible, please complete the form below carefully, attaching proof of purchase and a precise description of the problem encountered.
A customer service agent will contact you by email or telephone within a maximum of 48 hours.
