FAQ - Frequently Asked Questions

1. What is a Watch winder watch and why do I need one?

A watch Watch winder is an accessory designed to keep automatic watches moving when they are not being worn. This keeps the watch on time and preserves the internal lubrication of the movements. Watch winders are particularly useful for collectors who own several watches and do not wear them all regularly.

2. How do your Watch winders watches work?

Our Watch winders are equipped with ultra-quiet German motors that mimic the natural movement of the wrist, ensuring that your watch remains wound and ready for use. They are programmed with several rotation modes to adapt to the specific needs of different watch movements.

3. What types of watch are compatible with your Watch winders ?

Our Watch winders are compatible with the majority of automatic watches, including those from luxury brands such as Rolex, Omega, Patek Philippe, and many others. Thanks to customizable rotation settings, our Watch winders can adapt to the different rotation requirements of each watch.

4. What other watch accessories do you offer?

We also offer a range of accessories for luxury watches, including :

• Watch boxes: Ideal for storing and displaying your watches, made from high-quality materials with a soft interior to protect your watches.
• Watch safes: offer maximum security for your precious watches and jewelry, with fingerprint locking systems and integrated Watch winders .
• Travel watch cases: Perfect for protecting your watches on the move, made from high-quality vegan leather with soft interior protection.

5. How to choose the right watch box?

To choose the ideal watch box, consider the size of your collection, the type of watches you own, and where you want to place it. Our watch boxes are available in different sizes and finishes to suit your needs and style.

6. Why choose a watch safe?

Our watch safes are designed to offer maximum security while preserving the value of your watches and jewelry. They are equipped with integrated Watch winders and advanced locking systems to ensure the protection of your valuables, whether at home or in the office.

7. What are the delivery options and times?

We offer free delivery in less than 10 days thanks to our partnerships with DHL, UPS and Colissimo. For those who wish to receive their order faster, an express delivery option in less than 6 days is also available.

8. What is your returns policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Items must be returned in their original condition and packaging.

9. How long is the warranty on your products?

All our products are covered by a 2-year manufacturer's warranty. This warranty covers manufacturing and material defects. If your product has a problem covered by the warranty, we will repair or replace it free of charge.

10. How can I contact your customer service?

Our team is available Monday to Friday, 9am to 6pm. You can contact us by e-mail at [email protected] or by phone at +34 653 566 116. We're here to help you with any questions or concerns you may have.

11. Do you offer repair or maintenance services?

Yes, we offer repair and maintenance services for all our products. For more details, please contact our customer service department. We are committed to maintaining our products in perfect working order to ensure your continued satisfaction.

12. How can I return an item?

To return an item, contact our customer service department by e-mail at [email protected] or by phone at +34 653 566 116. We will provide you with detailed instructions for the return process.