Warranty & Returns Page – Atelier-Cohen-Dubois
Welcome to our page dedicated to the warranty and after-sales service.
This page is here to help you activate your warranty, report any problem or request a return of your product.
Our team is at your disposal to offer you fast, clear and efficient support.
By filling in the form below, you can:
- Activate your warranty,
- Report a malfunction,
- Request an exchange or a return,
- Contact our customer service directly.
Warranty limitations
Our warranty covers any manufacturing defect or original malfunction.
It does not, however, cover:
• Damage caused by misuse, a fall or modification of the product.
• Normal wear from everyday use (scratches, minor marks, etc.).
Procedure
So that we can process your request as quickly as possible, please fill in the form below carefully, attaching proof of purchase and a precise description of the problem you have encountered.
A customer service agent will get back to you by email or phone within a maximum of 48 hours.
